Shipping policy

Tiger & Lotus currently ships within Singapore only. For international orders, please contact us directly at hello@tigerandlotus.com.

Orders of SGD 200 and above qualify for free delivery.
Orders below SGD 200 will incur a flat delivery fee of SGD 20.
Bulky or fragile items (e.g., large furniture, oversized décor, items requiring special handling) are subject to a separate delivery fee, which will be advised to the customer before order confirmation.

Orders are typically processed and handed over to our delivery partners within 1-2 working days (excluding weekends and public holidays).
Once dispatched, delivery usually takes an additional 2–3 working days, depending on the delivery partner.
Delivery timelines are estimates only. Tiger & Lotus is not liable for delays caused by delivery partners, traffic, weather, or other factors beyond our control.

Customers may also choose store pickup at our Joo Chiat store:
317 Joo Chiat Rd, Singapore 427568
Daily, 10:30 AM – 6:30 PM

You will be notified once your order is ready for collection. Please wait for confirmation before coming to the store.

If delivery fails due to an incorrect address or the recipient being unavailable, the customer will bear the cost of redelivery.
For store pickups, orders not collected within 7 days of notification will be considered forfeited and disposed of without refund.

For returns and exchanges, shipping fees are subject to our Refund & Exchange Policy.

For any shipping-related enquiries, please contact us at hello@tigerandlotus.com or WhatsApp .